Shipping policy

Shipping Policy:  
All orders are processed within 2–3 business days.

UK deliveries are sent via Royal Mail Tracked 48 (£5 flat rate).

Free shipping is available on orders over £50. 

Customers may choose DPD Express (£7) for next-day delivery. Delivery times are typically 3–5 days for Royal Mail and 1–2 days for DPD. 

Each product is carefully packaged to ensure safe arrival.

    Returns & Refunds 

I want you to love your handmade ceramics..

If your item arrives damaged, please contact me within 7 days of delivery with photos, and I will arrange a replacement or refund. 

Because each piece is handmade and unique, we do not accept returns for change of mind. 

Refunds will be processed within 5–7 business days once approved. 

Customers are responsible for return shipping costs unless the item is faulty.